Customer Services
Objectives:
Proven and effective approaches to improved customer service performance,
communication skills and problem solving techniques make up the
foundation of this program. Participants will learn how to build
a strategy that will keep the emphasis on customer service and maintain
relationships with customers they will not want to lose. You will
be shown how to:
- Relate better
with customers resulting in improved ability to understand, appreciate
and empathize with customer needs; to deal with your customers
better in a concerned but objective manner.
- Communicate even better
with your customers resulting in improved skills in listening
and responding to customers in an open minded, more effective
and efficient manner.
- Develop stronger customer
service attitudes resulting in each individuals ability to see
and appreciate customer service as an essential and valuable activity
and increase their willingness to perform customer service tasks.
- Improve personal work attitudes resulting in the ability of
each individual to provide outstanding customer service.
- Gain greater satisfaction by pursing customer service in a persistent
and consistent manner.
- Solve customer problems by developing the abilities to anticipate
customer needs, understand critical issues and identify workable
solutions.
- Take pride in every interaction resulting in overall personal
work ethics being improved.
Outcomes:
- Understand
the core concepts of customer service
- Accurately
identify the customer / supplier chain in their work environment.
- Determine
customer needs and satisfaction levels.
- Develop
a plan to meet customer expectations.
- Conduct
timely follow-up with the customers and measure change.
- Develop
customer service standards for the entire workforce to apply during
the daily interaction with the customer.
Please
contact John Evans
if you are interested in a
presentation for your organization.
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